Fencywin Terms & Conditions — a complete guide to using the platform

Fencywin is an online betting and casino platform serving adult users in eligible jurisdictions. These terms and conditions ("Terms") form a legally binding agreement between Fencywin and its users.

By accessing the platform, registering, or using any of our services, you are fully accepting these terms. If you do not agree with any of them, please refrain from using the platform.

• Fencywin reserves the right to change, amend, or update these terms at any time.
• Continued use of the platform after any changes are made will be considered acceptance of the updated terms.
• For significant changes, you will be notified via email or platform notification.
• These terms are provided in both Bengali and English. In the event of any conflict, the English version shall prevail.

To open an account and use Fencywin's services, you must meet the following eligibility requirements:

• You must be at least 18 years old.
• Online gaming must be legally permitted in your country or region of residence.
• You must register using accurate and truthful personal information.
• Only one account per person is permitted.
• Multiple individuals from the same household or device may use separate accounts; however, Fencywin reserves the right to monitor any suspicious activity.

All information provided at registration must be accurate, complete, and up to date. Providing false or incorrect information may result in account termination and forfeiture of any winnings.

Fencywin may request a national ID, passport, or other documents at any time for identity verification. Failure to submit the required documents within the specified timeframe may result in temporary account suspension.

The following rules apply to all financial transactions on Fencywin:

• Minimum deposit: The minimum deposit amount is ৳500 BDT.
• Minimum withdrawal: The minimum withdrawal amount is ৳1,000 per transaction.
• Payment Methods: Mobile Pay, Nagad, and approved bank transfers are supported.
• Processing time: Withdrawals are typically processed within 24 hours.
• Source matching: Withdrawals must be made through the same method used for the deposit.

Fencywin is committed to preventing money laundering. Any suspicious transaction may be held for investigation. Large withdrawals will not be processed until KYC (Know Your Customer) verification is complete.

All bonuses and promotional offers on Fencywin are subject to the following general terms. Additional conditions may apply to specific bonuses and will be stated on the bonus page.

• Wagering requirement: Bonus amounts are generally withdrawable after a wagering requirement of 10x to 30x.
• Validity: Bonus credits must generally be used within 30 days.
• Per-person limit: Each bonus can be claimed only once per person.
• Game Restrictions: Some bonuses are only valid on specific games — see the offer page for full details.
• Bonus Forfeiture: Bonuses will be forfeited in cases of bonus abuse or account fraud.

Fencywin reserves the right to modify, suspend, or cancel any bonus offer at any time. In any dispute related to bonuses, Fencywin's decision is final.

Fencywin is a strong believer in responsible gaming. We want our members to play for fun — not out of addiction or financial hardship.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Betting limits: Tools to control your personal betting limits are available.
• Cooling-Off Period: A temporary break of anywhere between 24 hours and 30 days is available.
• Self-Exclusion: Permanent account closure is always available as an option.
• Reality Check: You will receive periodic reminders about your gaming session duration.

If you or someone you know is struggling with a gaming problem, contact our support team for help. Visit our responsible gaming page to find out more.

Fencywin reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• Registering with false or inaccurate information.
• If evidence of operating multiple accounts is found.
• If you attempt to abuse the bonus system or engage in any form of manipulation.
• If there is suspicion of money laundering or any other illegal activity.
• Harassing other members or attempting to harm the platform.
• Failure to cooperate with KYC verification.

Fencywin treats the protection of your personal information as its highest priority. Your data is collected, stored, and used in accordance with our Privacy Policy.

• Your personal information will not be sold to third parties.
• Your data will be used solely for service improvement and legal compliance purposes.
• All data is secured through SSL encryption.
• You have the right to request access to, correction of, or deletion of your personal data.

Read our Privacy Policy for full details.

Fencywin always strives to deliver a smooth and reliable service. However, Fencywin is not liable under the following circumstances:

• Games or bets cancelled due to loss of internet connection.
• When service is disrupted due to scheduled server maintenance.
• Losses caused by issues with your device or connection.
• In the event of an unexpected technical error.

If a dispute arises, contact our support team first. If it remains unresolved within 72 hours, a formal complaint process may be initiated. In all disputes, the decision of Fencywin's authority is final.