Fencywin Privacy Policy — Our Commitment to Protecting Your Data

Fencywin collects various types of information to provide you with the best possible service. This data falls into two main categories — what you provide directly, and what is collected automatically while you use the platform.

Information you provide directly:

• Full name, email address, and mobile number
• Date of birth & national ID number (for KYC verification)
• Residential address & postal code
• Payment details (Mobile Pay/Nagad number or bank account information)
• Documents submitted for identity verification
• Support team communication records

Automatically collected data:

• IP address & device identifiers
• Browser type & operating system
• Login times and page visit history on the platform
• Betting and gaming activity history
• Transaction history & amounts
• Data from cookies and tracking pixels

Fencywin uses the information it collects for the following purposes. Transparency in each of these is our commitment:

We never use your data for marketing purposes without your explicit consent. You can unsubscribe from promotional emails at any time.

Fencywin does not sell, rent, or share your personal data without authorization. However, information may be shared in the following limited circumstances:

• Payment processors: Necessary information is shared with Mobile Pay, Nagad, or your bank to process transactions.
• Identity verification services: With licensed verification services for the KYC process.
• Legal obligations: When required by a court order or a valid request from a government authority.
• Fraud Prevention: To assist security agencies in fraud detection.
• Business changes: In the event of a merger or acquisition, data protection standards will continue to be maintained.

Fencywin uses cookies and similar technologies to enhance your experience and ensure the platform functions properly. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security. Without these, the platform will not function properly.
• Performance Cookies: To understand which pages on the platform are used most. Data is collected anonymously.
• Functionality cookies: To remember your preferred language, theme, and settings.
• Analytics Cookies: To analyze usage patterns and improve our services.

You can manage cookies through your browser settings. Please note, however, that disabling cookies may limit some features of the platform.

Fencywin employs the latest technical and organizational measures to protect your privacy. Our security framework meets banking industry standards.

• 256-bit SSL/TLS Encryption: Top-grade encryption is applied to all data transfers.
• Firewall protection: Advanced firewalls prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security can be added to your account.
• Regular security audits: Regular security audits are conducted by third-party experts.
• Staff training: All staff handling data are provided with regular training.
• Data minimization policy: Only authorized personnel have access to specific data.

While we take every measure to keep your data secure, no internet service can guarantee 100% security. We encourage you to stay vigilant — never share your password or click on suspicious links.

Fencywin retains your data only for as long as necessary. Your information is kept while your account remains active. Even after account closure, certain data may be retained for the following reasons:

• Legal obligations: Transaction records must be retained for a specified period as required by law.
• Fraud Prevention: Certain data is retained for a limited period to help prevent future fraud.
• Dispute resolution: Relevant data is retained in the event of ongoing disputes or claims.

Once no longer needed, your personal data is securely deleted or anonymized.

As a Fencywin user, you have important rights regarding your personal data. We respect and uphold each of these rights:

• Right to access: You can request to view the information we hold about you.
• Right to rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to restrict processing: You can restrict how your data is used for specific purposes.
• Right to object: You can object to your data being used for marketing purposes.
• Right to data portability: You can request a copy of your data in a structured, portable format.

Fencywin is strictly for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that we hold data belonging to a minor, that data will be deleted immediately and the associated account will be closed.

If you believe a minor has created an account on our platform, please contact us immediately.

Fencywin may update this Privacy Policy from time to time. When significant changes are made:

• The "Last Updated" date at the top of the page will be changed.
• You will be notified via email or platform notification.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any questions or concerns regarding this privacy policy, please get in touch with us: